Job ref no.: CT3115703-01#2464

Uber Eats Operations Associate - HK/TW

Uber

 
About the role

We're looking for someone who has that mix of analytical ability to make smart, data driven decisions, operational prowess to design and execute on large projects, and sound business judgement to bring it all together in a commercially effective way. We’re also excited to work with someone who brings deep attention to detail to their work, combined with a passion for top-notch customer experiences, and the emotional intelligence required to collaborate with many different types of internal and external stakeholders. This is the ideal role for someone who has experience building out complex processes, who's obsessed with tinkering and iterating to obtain operational excellence and ‘Uber’ quality throughout the customer's experience.
 
What you'll do
  • Define mutual relationship among demand growth, courier supply and restaurant supply and understand each of their potential investment impact; Develop a deep understand of the local marketplace dynamics with customers, restaurant partners, and delivery partners to drive efficient growth and profitability
  • Scale processes and build solutions to reduce risk and improve the customer experience for consumers, restaurant and delivery partners
  • Combine knowledge of SQL, exceptional Excel / data management skills, statistical methodology and analysis with programming skills to support complex analyses
  • Perform data analysis, report data in dashboard or format of visualizations, and turn analysis into intelligence and action to keep our operations engine running at full speed
  • Drive analysis on globe-spanning projects and important strategic decisions
  • Identify operational weaknesses and help improve or innovate new processes to keep teams as efficient as possible
  • Collaborate with all other functional teams in Hong Kong, Taiwan, and APAC region to get input and buy-in to scale the Hong Kong and Taiwan markets efficiently, including the HK/TW Operations and Sales teams, Marketing, Community Operations, Policy, Legal, Communications, Strategy & Planning and People Operations.
What you'll need
  • 2-4 years of business consulting, data analytics, or related experience in a rapidly changing environment; Evidence of complete ownership of a multifaceted project with many stakeholders highly valued
  • Strong analytical ability: Evidence of effective modelling to facilitate decisions; ability to draw key insights from analysis; knowledge of SQL; experience with other statistical packages or basic programming skills is highly regarded.
  • Strong commercial acumen: Clear understanding of our marketplace including core metrics and levers to drive value for consumers, Restaurants, Delivery Partners and our own business. Ability to develop sensible principles that underpin decision making beyond tactical short term rationale. Ability to zoom out to consider broader business and customer impact in the long term.
  • End-to-end process ownership: Understands what a robust process looks like and can build, iterate and automate process in a scalable and efficient way.
  • Effective collaboration and communication: Stellar relationship building skills and the ability to collaborate across functions and levels, from communication to execution.
  • Pursues perfection without compromising on execution: On things that truly matter, someone who is fastidious about making sure we get the answer right. Even with a robust, detailed and effective process, still executes at a reliable pace. Excited to tackle large, complex initiatives that may move slowly because of high risk and/or multiple stakeholders.
  • Passion for driving profitability and investment efficiency: Curiosity and empathy for our users across consumers, Delivery Partners and Restaurant Partners. Understands how, when and why to incorporate qualitative insights into decision making.
  • Chinese speaking and writing; SQL, exceptional Excel skills, statistical methodology are a must; Analysis with programming skills a plus.

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More job information
Job ref no. CT3115703-01#2464
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 2 years - 9 years
Career Level
  • Non-management level
Education
  • N/A