Job ref no.: CT_HGC_OSUP_UM_201807
HGC Global Communications Limited

Unit Manager - Business Hotline

HGC Global Communications Limited

  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Shuttle bus


  • To monitor the performance of all CS staff under Business Hotline team
  • To manage and ensure the smoothness of daily operations
  • To work closely with internal parties for new marketing program and new services launched
  • To provide the briefing and training materials to CS staff, e.g. setup FAQ, new production information and any daily operation procedure changed
  • To prepare the monthly call statistic reports
  • Station / travel to Guang Zhou is required (2 - 3 days per week)


  • Diploma or above
  • At least 3-4 years working experience in customer service, preferably in telecom industry
  • Good in customer service, complaint handling and communication skills
  • Customer-oriented, pleasant and willing to learn
  • Self-motivated, good team player with strong sense of ownership
  • Good spoken and written English, Putonghua is preferred
  • PC proficiency in MS Office
  • Immediate availability is preferred

We offer competitive salary package and career development opportunity. Free company coach is provided. Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking Apply Now.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Ltd. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months

More job information
Job ref no. CT_HGC_OSUP_UM_201807 (CT3115412-01#0138)
  • N/A
Job Function
  • Tsing Yi
Employment Term
  • Permanent
  • Full-time
  • 3 years - 4 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip