Job - Unit Manager, Dealer Sales, HKT

About HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Unit Manager, Dealer Sales

Job Ref.CTM-12036

Key Accountabilities:

  • Develop acquisition team(s) within the Outbound Telesales networks in HK and PRC
  • Liaise with Marketing for product offers and ad hoc promotions for customer acquisitions
  • Serves as the product anchor and provide assistance in selling approaches
  • Responsible for the dailycall center operation and management, focus on achievement of Sales targets and performance. 
  • Deliver quantitative and qualitative KPIs in line with business strategies and regulatory requirements
  • Set up operational procedures, service standards, training guidelines and improvement initiatives to improve operational efficiency
  • Review and improve the productivity of the center by preparing monthly capacity plan 
  • Perform call monitoring on team members in relation to company policies and procedures
  • Conduct prompt investigation into the complaint cases in order to render quality resolution
  • Identify potential threats or frauds and escalate to appropriate parties for follow up actions
  • Assist in preparation of regular statistical reports for analytical review
  • Assist in departmental initiatives and other ad hoc projects as required

The Person:

  • Minimum 8 years' sales experience with at least 5 years' managerial experience in consumer sales channels
  • Experience within Telco or call center business will be an advantage
  • Frequent travelling to PRC required.
  • Sales and customer oriented with strong people management skills
  • Excellent communication, negotiation and presentation skills
  • High proficiency in both spoken and written English and Chinese
  • Proficient in MS Office and Chinese Word Processing

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to

For more information on other job opportunities of PCCW, please visit our website.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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Job Ref No.
CTM-12036 (CT3106361-01#3544)
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