Job ref no.: 21000C0J_1653272835
AXA Hong Kong

User Experience Researcher

AXA Hong Kong

As our User Researcher of our Design Hub team in Hong Kong, your primary mission will be to understand the needs and product requirements and transform that understanding into user-focused and intuitive products and services.

You will:

  • manage and run all forms of requirement gathering, user research, UX workshop, customer interview, usability testing, focus group etc.
  • facilitate the product vision by researching, sketching, prototyping and user-testing experiences for digital products
  • design experiences through human-centred-design
  • ensure that research findings and insights are translated into actionable product goals and direction and sharing insights with stakeholders
  • create wireframes (from sketches to high-fidelity ones)
  • translate concepts into user flows & wireframes
  • create rapid prototypes to validate design concepts with stakeholders and customers
  • run workshops and other group activities
  • Contributing to on-going enhancement of customer experience and user experience methodologies
  • stay abreast of UX and technology trends and look for inspiration


  • Minimum of 5 years relevant experience as a User Researcher, interaction designer or similar roles
  • native Cantonese speaker with strong local cultural understanding. Fluent and comfortable in English
  • experienced in user research, prototyping and user testing methodologies
  • understand Agile / iterative project management methodologies
  • able to handle a Mac and the usual tools (Adobe, Sketch)
  • be a self-motivated and resilient team player driving collaboration
  • with strong sense of personal accountability
More job information
Job ref no. 21000C0J_1653272835
  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Housing allowance
  • Insurance plan
  • Medical plan
  • Special / extra leave
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Non-management level
  • Degree