Explore the availability, access and transformation/ use of unstructured data (browsing data, voice, email, picture, videos) for analytics and customer contact purpose
Hands-on develop advanced analytics/ Machine Learning-based solutions to uplift effectiveness of analytics, modelling and customer contact riding on (i) supervised/ unsupervised Machine Learning techniques (ii) unstructured data e.g. digital footprint
Study and develop the business implementation of speech and text analytics
Integrate customer external and internal data, structured and unstructured
Develop close-loop learning path and ensure insights and learnings are carried out for continuous customer interactions
As the Subject Matter Expert, trainer and advocate to uplift the machine learning skillset and culture of existing analysts pool
Bachelor’s / Master's degree in Computer Science, Data and Information Management or a related discipline
A data scientist with minimum 8 years of hands-on experience in developing and executing large scale analytics deliverables/ projects in the Financial Services Industry
Deep experience in applying artificial intelligence and machine learning techniques/algorithms, infused with industry knowledge, to enhance business strategies
Strong in transforming analytical concepts and developments into business strategies and applications for the uplift of business value
Ability to build strong stakeholders’ relationships through thorough understanding of business requirements and the ability to analyse issues to find effective solutions
Solid experience in training analysts on machine learning techniques
Effective presentation, communication and interpersonal skills
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Proficiency in English and Chinese (both Cantonese and Mandarin)
Candidate with less experience will be considered for the AVP position
Please specify your current and expected package in your application for reference.
Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.
China Construction Bank (Asia) Corporation Limited (“CCB (Asia)") is the comprehensive and integrated commercial banking platform of China Construction Bank Corporation (“CCB") in Hong Kong. CCB (Asia) offers a wide array of banking products and services to customers, including consumer banking services, commercial banking services, corporate banking services, private banking services, treasury business and cross-border financial services, etc.
We’re inviting high caliber professionals to share our vision and mark our success together.