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Job ref no.: 64967785-1800007O
DBS Bank Ltd

Vice President /Assistant Vice President, Client Services, Securities & Fiduciary Services

DBS Bank Ltd

Company Profile

DBS. Living, Breathing Asia.





DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for eight consecutive years from 2009 to 2016.







Responsibilities



  • Review and ensure solid understanding of client requirements and compliance with Service Level Agreement / Service Level Standard.

  • Maintain regular contact with clients to obtain feedback on service levels.Initiate service review at frequency as agreed with client.

  • Be the voice of the customer, take ownership for solutions.

  • Facilitate query handling to ensure timeliness and accuracy of responses.

  • Ensure effective and timely client communication on areas of client impact, includingBulletins andOperations queries, questionnaires, request for proposal

  • Initiate issue escalation to the relevant Unit Heads when necessary.

  • Maintain MIS on client AUC and activity for internal reporting/reference.

Requirements

  • At least 5 years of relevant client services working experience in banking operations with 3 year experience of people management

  • Sound experience of banking operations and practices and familiar with the market trend and new product / system development of Hong Kong securities market

  • Be fully conversant with CCASS, SFC Rules, SFO and HKICL

  • Good leadership and management capabilities

  • Self-motivated with strong analytical mind and creative thinking

  • Able to build an effective teamwork within the section and co-operate in a harmonious and productive manner with superiors

  • Good interpersonal, problem-solving skills, negotiation techniques and presentation skill

  • Excellent communication skills and command in English and Chinese (both spoken & written)





Apply Now





We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.





We regret only shortlisted candidates will be notified.



More job information
Job ref no. 64967785-1800007O (CT3110864-01#0464)
Job Function
Industry
Location
  • Central
Employment Term
  • Full-time
Experience
  • 3 years - 20 years or above
Career Level
  • Middle management level
Education
  • Degree