Vice President, Credit Card (Service & Marketing)

Responsibilities:

• Formulate business and marketing strategies and manage merchant sales team to meet the defined business goals of the credit card business
• Ensure an efficient, effective and profitable card operation while complying with all codes and regulatory & card associations’ requirements related to credit card, ATM and payment operations.
• Provide recommendations to management on policies, process improvements, quality, compliance controls and business strategy.
• Continuously review, recommend and implement enhancements to operational procedures and workflow on credit underwriting, card security, fraud monitoring, collection, operations and customer services.
• Manage overall activities within card operations, ensure timely and quality services are provided to both internal and external customers in order to maximize customers satisfaction, minimize cardholder attrition, strengthen brand image and maximize profitability.
• Recommend and implement new business and digital initiatives to grow payment business.

Requirements:

• Degree holder major in Business Administration, Marketing or related disciplines.
• Minimum of 10 years’ experience related to credit card operations and marketing, with experience in product development and project management.
• Have the ability to navigate the ever changing payments industry including devices, operating systems, new technology, innovations and best-in-class user experience.
• Have proven analytical and problem-solving abilities, able to evaluate systems and procedures, implementing efficiency enhancements.
• Proficiency in both spoken and written English and Chinese including Mandarin.

Attractive remuneration package will be offered to the right candidates. Interested parties please send your full resume with current and expected salary to the Human Resources Division [via CTgoodjobs Apply Now ] or by post to G.P.O. Box 139, Hong Kong.

Please visit us at www.shacombank.com.hk for more information about our Bank.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided immediately upon request by contacting our Personal Data Compliance Officer. Applicants who are not contacted within two months may consider their applications unsuccessful and the personal data collected from the applicants will be retained for no longer than two years from the date of rejection during which the applicants may be considered for other suitable positions within the Bank.