Job ref no.: TC-IT-QW-100762

VIP Support Engineer/ IT Customer Service Officer

Taylor Coulter

Benefits
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Gratuity
  • Medical plan

Our client is a global apparel corporation. As a result of expansion, they are looking for a VIP Support Engineer/ IT Customer Service Officer:

 

Job Responsibilities:

  • Responsible for dedicated VIP support and directly responds to VP’s requests
  • Provides support for enhanced workplace technology provided by the VIPs (e.g. BlackBerry, Smart Device, iPad, teleconference or other collaboration technology)
  • Customizes laptop and MAC computers to accommodate new technological based on user needs and provide user training
  • Maintains multi-platform software, standard and custom applications for VIPs
  • Completes standard service and statistical reports, and alerts Manager to current or potential problems with systems, applications, or customer service requirements.
  • Meeting support ensure the meeting running smoothly
  • Provides enhanced customer care which may expose the Technician to highly sensitive or confidential information.
  • Logs VP Calls, Incidents and other Service Requests in accordance with the applicable Baseline.
  • Will be involved in projects which enhance the service of service desk

 

Job Requirements:

  • Higher Diploma or above in IT information technology or related discipline
  • Minimum 6 years support experience; having VIP support experience is an advantage
  • Solid knowledge in Lotus notes and Windows
  • Experience on supporting BlackBerry, MAC IOS, IP phone, etc
  • Good communication skill and strong sense of responsibility
  • Fluent in English and Cantonese

 

To apply for this role, please click Apply Now or send your full resume by MS word format. 

 

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More job information
Job ref no. TC-IT-QW-100762 (CT3118200-01#2380)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 6 years - 11 years
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip
  • Degree