Job ref no.: CT3114389-01#7763

Visitor Experience Associate (Part-time)

Tai Kwun

This is a part-time position.  You will be working 3 days a week, 9 hours per day. 

The Job:

As the knowledgeable host of Tai Kwun, you will

  • Maintain a smooth visitor flow at entrance gates
  • Support daily operations at key customer-facing services locations including concierge service at Visitor Centre and Art Gallery reception, sales service at Tai Kwun store, ticketing service at Box Office
  • Handle telephone and email enquiries and resolve contingency in a professional manner
  • Proactively provide any necessary or immediate assistance to visitors and address their needs
  • Assist in enforcing service pledges, procedures, policies, guidelines and/or standards
  • Handle day-to-day uniform administration including the centralized distribution/collection system, laundry logistics and locker administration, etc.
  • Assist in on-site event support, including greeting, escorting and ushering visitors

You should be/have

  • Good command in Chinese and English, knowledge in Mandarin will be an advantage
  • Presentable, sincere and excellent interpersonal skills
  • Able to work on duty roster during weekends, statutory and general holidays
  • Willing to work at outdoor area
  • Strong on-the-spot problem solving skill, helpful and sensitive to visitors’ needs
  • Enthusiastic and passionate about Service, Contemporary Arts and Heritage
  • Outgoing, friendly and courteous

Interested parties click Apply Now to submit your application.

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More job information
Job ref no. CT3114389-01#7763
  • N/A
Job Function
  • Central
Employment Term
  • Part-time
  • 1 year - 3 years
Career Level
  • Entry level
  • N/A