Job ref no.: CT3108720-01#9986

Visitor Experience Associate / Senior Visitor Experience Associate (1 year contract)

Tai Kwun

The Job:
As the knowledgeable host of Tai Kwun, you will

support daily operations at key customer-facing services locations including concierge service at Visitor Centre and Art Gallery reception, sales service at Tai Kwun store, guiding service at Art Gallery & Heritage Interpretation/Exhibition space, ticketing service at Box Office, event support at open space or venue-hire area

handle telephone and email enquiries and resolve contingency in a professional manner

proactively provide any necessary or immediate assistance to visitors and address their needs

assist in enforcing service pledges, procedures, policies, guidelines and/or standards

handle day-to-day uniform administration including the centralized distribution/collection system, laundry logistics and locker administration, etc.

You should have/be:
Good command in Chinese and English, knowledge in other languages will be an advantage

Strong on-the-spot problem solving skill

Presentable, sincere and excellent interpersonal skills

Passionate about service, Contemporary Arts and Heritage

Outgoing, friendly and courteous

Able to work on duty roster during weekends, statutory and general holidays as required

Candidate with relevant experience will be considered for Senior Visitor Experience Associate

Interested parties please click Apply Now to apply job.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3108720-01#9986
  • N/A
Job Function
  • 0 year - 5 years
Career Level
  • Entry level
  • N/A