As the knowledgeable host of Tai Kwun, you will
support daily operations at key customer-facing services locations including concierge service at Visitor Centre and Art Gallery reception, sales service at Tai Kwun store, guiding service at Art Gallery & Heritage Interpretation/Exhibition space, ticketing service at Box Office, event support at open space or venue-hire area
handle telephone and email enquiries and resolve contingency in a professional manner
proactively provide any necessary or immediate assistance to visitors and address their needs
assist in enforcing service pledges, procedures, policies, guidelines and/or standards
handle day-to-day uniform administration including the centralized distribution/collection system, laundry logistics and locker administration, etc.
You should have/be:
Good command in Chinese and English, knowledge in other languages will be an advantage
Strong on-the-spot problem solving skill
Presentable, sincere and excellent interpersonal skills
Passionate about service, Contemporary Arts and Heritage
Outgoing, friendly and courteous
Able to work on duty roster during weekends, statutory and general holidays as required
Candidate with relevant experience will be considered for Senior Visitor Experience Associate
Interested parties please click Apply Now to apply job.
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