Job ref no.: CT3116513-01#9985

Vitality IT Operations Lead


Job Summary

Accountable for service operations for the Vitality platforms which services over a million customers across multiple APAC markets.
Works with and directs AIA vendors to ensure platform stability through BAU operations and release cycles.

Key Responsibilities

  • Maintain and improve Vitality IT solution.
  • Provide a contact and escalation point for operational delivery matters.
  • Implement and maintain standard operational procedures and documentation for the improvement of the Vitality IT operations.
  • Facilitate vendor incident and problem resolutions.
  • Engage with Release and Change Management teams for effective change delivery into the Vitality IT production platform


  • Experience in managing large-scale enterprise solutions
  • Experience in working internationally spanning geographies in Asia.
  • Ability to communicate simply and effectively with different levels of the organisation and with external vendors.
  • Ability to influence and directly manage people and teams across multiple geographical locations to deliver the desired outcome for a complex multi-country system
  • Experience in leading incident, problem and change management teams.

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More job information
Job ref no. CT3116513-01#9985
  • N/A
Job Function
Employment Term
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • N/A