Provide production remote/on-site support to our Hosted PBX customers.
Update incoming trouble tickets submitted by our internal staff and external customers.
Able to interact with our customers professionally and technically.
Work with our internal carrier groups on termination issues.
Work with our Engineering, Development and QA groups on new rollouts when needed.
Handle other IT support related ad-hoc tasks when required
Provide On-call standby customer support
Minimum two years’ experience in Network / IP Telephony administration and support.
Strong communication and client-facing skills.
An eagerness to learn and be proactive at maintaining and developing technical skills.
Excellent problem solving, debugging / troubleshooting skills.
Excellent multi-tasking skills.
Experience in IT or technical support
Fluent English and Cantonese, with Mandarin literacy a benefit.
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IDT net2phone is growing! We’re expanding globally and seeking an energetic and motivated Hong Kong VoIP Support Technician to join us in an exciting ground floor opportunity with a dynamic and cutting-edge technology leader.
The net2phone VoIP Support Technician position is based out of IDT Corporation’s regional headquarters located in Hong Kong. The main role of the Support Technician is to provide support post installation to our VoIP customers. Candidates for this position must be self-motivated, full of energy and possess excellent troubleshooting, communication & analytical skills while working in a team atmosphere. This is a unique position to grow as a candidate where you would be able to learn from a team of Senior VoIP Engineers plus be exposed to many different types of vendor equipment. We are currently seeking to fill various timeslot positions.