Job ref no.: CT3116128-01#4688

VoIP SUPPORT TECHNICIAN

IDT Telecom Asia Pacific Ltd

Benefits
  • Dental plan
  • Insurance plan
  • Medical plan

Responsibilities:

Provide production remote/on-site support to our Hosted PBX customers.

Update incoming trouble tickets submitted by our internal staff and external customers.

Able to interact with our customers professionally and technically.

Work with our internal carrier groups on termination issues.

Work with our Engineering, Development and QA groups on new rollouts when needed.

Handle other IT support related ad-hoc tasks when required

Provide On-call standby customer support

Qualifications:

Minimum two years’ experience in Network / IP Telephony administration and support.

Strong communication and client-facing skills.

An eagerness to learn and be proactive at maintaining and developing technical skills.

Excellent problem solving, debugging / troubleshooting skills.

Excellent multi-tasking skills.

Experience in IT or technical support

Fluent English and Cantonese, with Mandarin literacy a benefit.

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More job information
Job ref no. CT3116128-01#4688
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree