Posted on 2022-09-23
Cathay Pacific Airways Ltd

Well-being & Leave Support Officer

Cathay Pacific Airways Ltd

Reports to: Assistant Manager Leave Services

Department: Inflight Service Delivery (ISD)

The job holder will carry out administrative functions supporting Cathay Pacific Airways Limited policies relating to cabin crew well-being and leave support and administration.

Key Responsibilities

Well-being Support Administration

  • Carry out medical certificate verification for cabin crew and bring to Group Medical Department (“GMD")’s attention in case of any cabin crew who may require medical clearance based on set guidelines provided by GMD.
  • Coordinate and follow up with cabin crew requiring GMD clearance for flying duties.
  • Generate and produce various reports relating to attendance management i.e. AMP Step 1 and Step 3 reports, PAMS reports, cabin crew late sick leave verification reports etc.
  • Assist in administration of all cabin crew work injury related matters e.g. issue work injury reporting from claims through iClaims system, process letters from labour department, scan documents for forwarding to work injury rehabilitation service provider (i.e. Marsh) via email (e.g. medical certificates, Form 5 etc.), facilitate closure of old/backlogged work injury cases.
  • Facilitate crew from being offline back to online crew in reassigning safety training refresher courses to cabin crew who have been on long stretches of unpaid leave or maternity leave and who have lost their safety qualifications.

Leave Support Administration

  • Answer enquiries on all leave related matters such as unpaid leave, voluntary unpaid leave, ad hoc leave etc.
  • Perform all necessary tasks in processing leave applications i.e. data input over POINTS, People Hub, de-roster, update People Hub etc.
  • Perform any back end leave code changes are done to ensure any benefits suspensions for unpaid leave or voluntary unpaid leave takes effect on time.
  • Facilitate all maternity leave related tasks and duties e.g. assigning maternity related unpaid leave, assign departments to crew choosing to perform ground duties due to maternity and any follow up relating to cabin crew maternity status.

Other Duties

  • Manage stationary supplies for the Well-being & Leave Support Team.

Cabin Crew Crisis and Incident Management Support:

Support the Inflight Service Delivery (“ISD") teams during crisis or incidents. Participate in Emergency and Accident (“E&A") activities as required.

Carry out any other tasks and duties as required by Well-being & Leave Support Manager and/or Assistant Manager Leave Services.


  • Form 7 graduate or above.
  • At least 3 years of administrative and co-ordination experience.
  • Good planning and organizational skills.
  • Good customer oriented mind-set.
  • Good interpersonal skills to deal effectively with internal and external parties.
  • Good team player and able to work under pressure.
  • Fluent in both written and spoken English and Chinese.
  • Computer literate with proficiency in Microsoft Word, Excel and PowerPoint and ability to learn other systems.

Application Deadline: 7 Oct 2022

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine.  Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

More job information
  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan
Job Function
  • Lantau
Employment Term
  • Permanent
  • Full-time
  • 3 years - 7 years
Career Level
  • Non-management level
  • Degree