Job ref no.: CT3118200-01#0432

Work Experience Associate

The Work Project HK Limited

  • Discretionary bonus

Reports to:

  • Community Manager

External key liaisons:

  • Customers / Members
  • Event, Lifestyle & Professional Partners
  • All Vendors & Suppliers
  • Real Estate Agents, Brokers & Online Platforms

Internal key liaisons:

  • Community Manager
  • Work Experience Manager(s)
  • Work Experience Associate(s)
  • Intern(s)
  • Managing Director
  • Director of Operations
  • Regional Director of Business Development
  • Facilities Manager
  • Accounting & Administrative Associate
  • Accounting & Administrative Manager

Role of Work Experience Associate

The Work Project is looking for talented and passionate Work Experience Associates. These full time positions are based in Hong Kong and will report directly to Community Manager.


  • To live the shared vision of The Work Project and ensure the brand values and standards are met in terms of service quality
  • Work with the Work Experience Team to create a customer experience which is unmatched in the serviced office industry
  • Ensuring that workspaces are operational and processes are running smoothly as per the brand standards
  • Take directions from the management to support the Community Management team

Duties & Responsibilities:

Greeting /Point of Contact

  • Be the first and last point of contact for any members as the ambassador of The Work Project, potential clients and visitors
  • Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs
  • Greet & check-in member guests
  • Work as a team with Facility Manager or Associate Community Manager to prepare offices prior to check-in and take inventory upon check-out. Prepare welcome packs for members.
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails 
  • Prepare and distribute promotional materials & partnership news to guests/potential members
  • Be responsible for info email queries and replying or forwarding them as necessary


  • Assist the Community Management team in highlighting operations and maintenance issues to ensure highest level of member experience
  • Responsible for the pantry operations and managing relationship with F&B supplier & reporting consumptions to Accounting team.
  • Coordination with other team members for IT, Engineering, Housekeeping & Accounting related tasks
  • Manage access card activations
  • Ordering consumables & operating supplies with approval from supervisor
  • Submit receipts to Associate Community Manager for expense reports
  • Receiving and logging all mail/courier on behalf of members and sorting and handing over the mail to respective members on a daily basis

Sales & Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts and other collaterals.
  • For any walk-in queries and leads, either escalate it to the relevant business development team member if it’s a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead in to a deal
  • Solve member-related issues to ensure a cohesive community and escalate incidents or issues to Associate Community Manager when necessary.

Events and Community Management

  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Taking ownership of events on a rotational basis to be able to give the client a smooth service

Experience & Requirements

  • College graduate or diploma holder in business, communications or hospitality or other related disciplines preferred
  • Passion for customer service oriented business operation and experience in hotels (front office, guest relations or F&B) or serviced offices or co-working spaces is required
  • Must have strong verbal and written communication skills in English
  • Able to do multi-tasking, demonstrate integrity, dependability, responsibility, punctuality, self-awareness, team player work ethic, and empathy
  • Basic computer skills in Word, Excel, Powerpoint
  • Basic sales experience would be preferred

What do we offer?

  • Competitive salary & benefits package plus guaranteed bonus scheme
  • Cross exposure in future locations


For interested candidates, please send your resume by clicking Apply Now with a short description of what makes you happy and productive in a workplace.

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More job information
Job ref no. CT3118200-01#0432
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Full-time
  • 0 year - 5 years
Career Level
  • Middle management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip