Job ref no.: 11587_1525267797

Workplace Effectiveness Manager


Key Responsibilities

The purpose of the Regional Workplace Effectiveness Manager (RWEM) is to be the regional SME matters relating to workplace strategy and improvement, particularly focusing on economics, experience and productivity. The role will be responsible for 5 key areas of focus: 1) Stakeholder Engagement and Business Alignment, 2) Workplace Strategy Ideation and Development, 3) Strategic Occupancy Planning 4) Flexible Working Workplace Reviews, and 5) Training, Education, and Awareness.

Stakeholder Engagement and Business Alignment

The success of any workplace team largely depends on its ability to have a good understanding and working knowledge of our client, and being able to effectively manage and engage these stakeholder relationships. Interacting with the internal "client" (i.e. country property) is key in understanding where there may be opportunities to improve the workplace, whether that be from a, economic, experience or productivity perspective. Equally important (or arguably even more so) is the interaction with the wider business in understanding their business objectives, opportunities and challenges, so property as a whole can build solutions to help the business achieve their goals.

The RWEM's responsibilities will include:

  • Proactively engage with local country property teams to understand local property opportunities and challenges with regards to workplace conditions, business objectives etc.
  • Support country teams where required by engaging with senior business stakeholders to deep-dive into business objectives and drivers, and validate the alignment of these objectives with property's solutions
  • Support country teams with the ability to forward plan workplace initiatives
  • Share business intelligence with relevant property stakeholders, particularly supporting FW COE, Design and Workplace Analytics functions in putting business context on their efforts in developing workplace tools

Workplace Strategy Ideation and Development and Delivery Oversight

Strong stakeholder engagement and business alignment will facilitate the ability to ideate and develop workplace strategies that support the client's requirements. Whilst business solutions and workplace strategies may be addressing any number of opportunities, the framework in which these opportunities are ideated and developed into solutions and actionable plans is largely set by the Strategy playbook and the Workplace program.

The RWEM's responsibilities will include:
  • Lead the development of ideation and development through the stage 1/stage 2 process for small and medium plans
  • Support the regional strategist in the development of large plans and major strategies
  • Identify any requirement for additional variable support that needs to be engaged prior to financial approval (i.e. PED) and manage this activity (supported by PM, FM, or FW Manager where appropriate)
  • Use relevant benchmarks (either internal or external benchmarks) to support the strategy's merits when compared to other workplaces
  • Provide oversight on live projects where flexible working is being implemented

Note: PM will be accountable for the overall project delivery, with the FW Manager responsible for the flexible-working related activities and objectives

Strategic Occupancy Planning

A critical part to any workplace strategy is the ability for the strategy to address the occupancy needs of the business. Being able to assess the current occupancy situation is important, and a flexible working strategy should allow the portfolio to absorb reasonable short-term demand spikes, however the ability to cater for the occupancy requirements well into the future with minimal physical changes is one of the best sign of a successful workplace strategy from an occupancy perspective.

The RWEM's responsibilities will include:
  • Identify opportunities via desktop analysis of existing occupancy data
  • Integrate Corporate Plan HC Forecast data
  • Support projects by developing high-level stacking plans

Note: "high level" is typically defined as at the business function level, with more a more detailed level of planning for any specialist requirements that will critically change the direction of a project/initiative (e.g. regulatory requirements, information walls)

Flexible Working Workplace Reviews

With any workplace strategy implementation, there will typically be a significant amount of activity in the lead up to go-live/move-in to prepare the business to operate in the new environment, and for Property's operational support teams to ensure they are correctly supporting the business in the new environment. This project activity should also continue for approximately 3-6 months after go-live to ensure the changes have properly embedded. After this post-go-live support has ended (usually demarcated by the completion of a post occupancy evaluation), there may be the requirement to perform periodic reviews and refresher support well in the longer term.

The RWEM's responsibilities will include:
  • Ongoing support for country teams and the business from a best-practice advisory and guidance perspective on matters including (but not limited to):
    • Workplace Etiquette
    • Operational maintenance
    • Actioning POE findings

Training, Education and Awareness

RWEMs will typically develop a sound knowledge of the client from a business perspective, and being able to share this knowledge with relevant parties will be critical to the ongoing success of all workstreams in Property. Further to that, the RWEMs will develop a very strong network of contacts and stakeholders within Property, which can be leveraged by other SMEs in order to spread other best practices.

The RWEM's responsibilities will include:
  • Continually sharing knowledge of the business, including how specific business challenges have been addressed, opportunities capitalised upon etc.
  • Support SMEs (particularly Workplace SMEs) in disseminating best practices, new workplace tools/processes developed or enhanced, which may include delivering training material to the RWEM's own stakeholder network where appropriate

  • 8-12 years professional experience in occupancy-related field (e.g. strategic planning, systems management, tactical solutions)
    • Experience in Banking sector a bonus
    • Background in systems administration or process governance a bonus
  • 4 - 8 years' experience in dealing with occupancy data
  • English essential, with a second language preferred
  • Fluency in reading drawings
  • Strong data software skills
  • Meaningful international experience in at least 3 countries.
  • Possess superior written and verbal communication skills.
  • Appropriate IT capabilities.
  • Demonstrable team leadership skills and managing performance of teams.
  • High level of personal credibility, customer relation management, networking, and interpersonal skills;

More job information
Job ref no. 11587_1525267797 (CT3112443-01#0248)
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 7 years - 20 years or above
Career Level
  • Middle management level
  • Degree