CTgoodjobs - Career Times Online Limited

I am Ava from the customer service team. Working at CTgoodjobs lets me enhance my communication skills and build up my network through contact with clients in different industries. Training provided by CTgoodjobs helps me to acquire product knowledge. This enables me to be more effective in solving clients’ problems with my deep understanding of the products. In addition, the company gives me a great deal of freedom and space to participate in different areas of work. From preparing reports to following up with a client's promotion plan, I have the chance to participate in different parts of work and learn from the process. Having good communication skills is not the only key to success. Through the process of working, I have come to know that being attentive to detail is also an important element for becoming a good customer service officer.

我是客戶服務部的Ava。CTgoodjobs讓我有機會與來自不同行業的客戶接觸，改善了我的溝通技巧，並加強了我的人際關係網絡。此外，公司提供完善的在職培訓，協助我掌握產品的知識，讓我與客戶溝通時，更能了解他們在產品上遇到的問題，並有效地解其疑難。另外，公司亦給予我很大的自由度及發揮空間去參與不同範疇的工作，從準備文書報告到跟進客戶的推廣方案，每個細節中我都有機會參與並從中學習。在整個過程中，我體會到要成為一個稱職的客戶服務員不但要具備良好的溝通技巧，細心更是不可缺少的素質。